What size am I?

Purchasing online can sometimes be confusing, especially when it comes to Activewear. Please check out our Size Guide to find your appropriate size. 

If you're unsure of your legging size, take our quiz and let us decide the best fit for you here. 

Alternatively, please contact us via live chat or email customercare@lndr-ldn.com and we will be happy to help!

Can someone at LNDR assist me in finding the perfect kit?

Yes! We offer Digital Appointments with our Customer Sales team. To arrange your Zoom appointment, please click here

What if you’re out of my size?

If the size you are looking for is out of stock, please click on the "notify me" and enter your email address to be notified when your size is available. 

Alternatively, please contact customercare@lndr-ldn.com and we we will do our best to accommodate your request or recommend a similar alternative.

Why are your products so expensive?

We know we’re definitely not the cheapest brand out there. Our aim is to create the highest quality products, in the best fabrics, while paying fair prices to our factories - all of which are based in Europe - which comes at a cost. We are doing what we can to make them as affordable as possible, but most importantly (in our opinion) to ensure they stand up in quality and style that really lasts, to make them worth the money.  If you get a chance to try them on please let us know what you think - and whether they stand up to the price. 

Where are your products made?

All our products are made in Europe, with mainly European fabrics, and high working standards that comply with EU regulations. This means the transport to move our products is all via truck to our Warehouse in the UK with relatively short journeys.
We consider our suppliers to be our partners and when we find the right partner, we like to keep them close. Our goods are only made in factories that we have visited, and we often watch our products being made and coming off the production line. It’s important for us to see our garments being made to ensure they are the best quality and that we are happy to put our brand name to them. All of our suppliers are signed up to our Ethical Code of Conduct, which is based around the ETI base code, ‘an internationally recognised code of labour practice’.

How do I care for my item?

If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves or on the product pages under care and fabric. To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.

Where can I try your product on?

We're working on it!

Ordering & Shipping

Can I change or cancel my order?

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at customercare@lndr-ldn.com with any changes or cancellations you want to make.

Can I use more than one discount code at checkout?

No, only one discount code can be used per order. Please enter the discount code at checkout in the 'gift card or discount code' box.

Does LNDR offer trainer discounts? 

Yes! We offer trainers 15% off of all LNDR products. Please email customercare@lndr-ldn.com with a copy of your certification(s) and your shipping location to apply the discount to your account. 

Our commitment to sustainability

What are your sustainability policies?

We believe the biggest issue with the clothing industry is over production and the disposable nature of buying habits. Our number 1 aim is to ensure our products last, in style and quality, and extend their lifespan (and love-span) as long as possible. Because every time you make something, there is a negative impact on our environment. So, the products we make have to be worth it. For us, it is not about constant newness but creating the very best products that you want to wear really often, for a long time. Less, but better.

Our Products

It's about reducing the impact of everything we do make. These are the things we are focusing on and making incremental improvements whenever we can:

1. Materials + processes we use (considering whether they're renewable, the carbon emissions to produce the fibres, waste and biodegradability, water, toxins)

2. Carbon emissions from the production and transportation of each product

3. End of life — biodegradability or reusability

Currently more than 50% of our range is made using recycled PA or GOTS certified organic cotton. We also have styles currently in development in merino, seaweed fibre, pineapple leaf fibre, biodegradable Polyamide and biodegradable elastane.

We only use 2 polyamide/polyester fabrics that are not currently recycled — due to the fact that recycled fibres are not currently fine enough to create the same fabric, feel and wear on the body. We are working on this with our suppliers and the technology and potential of recycled fibres is getting better all the time.

Reducing our impact on the environment impacts the decisions we make daily. It is absolutely key for us that we're making these choices based on things that will genuinely have the biggest impact on the environment and are not just popular, marketing-savvy initiatives. So, we are currently underway with a project to track the full supply chain and environmental impact of each product. We plan to release this onto our site in late 2022, along with our pipeline of actions moving forward. It's a journey, a long one, and our aim is to create a carbon neutral business, creating active lifestyle and high-performance products from renewable and biodegradable materials. Because well-loved activewear really shouldn’t last forever.

Packaging

We have a similar focus on our packaging: Less but better, reducing the impact of what we use. We are working on eliminating garment poly bags (the ones we do use are recycled and recyclable, or biodegradable). Some styles already ship to our warehouses without them, and we aim for that to be implemented across all territories once we can ensure the protection of the garment and overcome some customs requirements. Our mailer bags and garment tags are made with 100% recycled paper, and totally recyclable and biodegradable. We don't send any fancy tissue paper, ribbon or return forms — everything you need, nothing you don't.

BREXIT

Will Brexit impact my order?

Our Distribution Centre is based in the UK and as a result of Brexit custom changes, we have been experiencing significant disruption to EU orders. As such, we are seeing increased transit times between the UK and EU and are experiencing delays in customs that are beyond our control. We are working closely with our carriers to minimise the impact but please allow additional time to receive your order. As always, we will communicate the latest updates whenever possible.

How long will it take for my order to be delivered?

As normal, we aim to process your order between 1 - 2 business days. 

It usually takes between 3-7 Working Days for EU orders to be delivered, however please allow more time as it may take longer to get through customs clearance with the new custom documentation requirements.