Skip to content

Bag

Your bag is empty

Returns

What is your returns policy?

You have up to 28 days to return your item(s) from the day you receive your order. 

 

All item(s) must come back in original and unused condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags. 

 

Item(s) must have all original LNDR tags attached. If not, LNDR reserves the right to deny the refund or exchange. 

 

If you find the product is faulty, you may also have a right to return these. Please do not use any faulty items after finding the fault, or we may not be able to provide a refund.


We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.  

 

In addition to our usual returns policy, we are pleased to offer extended returns during the Christmas period. Any items purchased online between 10th November and 24th December can be returned for a refund, gift card or exchange up to and including January 31st 2021.

 

Exchanges only apply for full-priced items and must be for the same item in a different size/colour depending on availability. On sale items, if you would like to size up, down or a different colour on sale items, we recommend placing another order and returning your original purchase. 

 

Refunds are only applicable to the cost of product. Original shipping fees will only be refunded if the order was placed in the UK, and the whole order has been returned. Customs duties and sales taxes are non-refundable through LNDR. 

 

Following an inspection, please allow up to 4 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.


Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.

How do I return?

Please use our returns portal here: LNDR Returns and follow the instructions below. 

 

  • Enter your order number, quoting ROW and the 6 digit number leaving no spaces.
  • Enter your shipping address postcode to retrieve your order details.
  • Select items that you are returning, the reason for the return and return type.
  • Please repack your item in the reusable LNDR packaging.
  • If you have printed the label, attach to the outside of the parcel.
  • If you have chosen paperless, the courier will attach the label upon collection and leave you with a tracking number.
  • If you have any problems with the Returns portal, your order may be outside the returns window. Please contact Customer Care

     

    Address all returns and exchanges to:

    LNDR RETURNS
    31A CORSHAM ST
    LONDON
    N1 6DR

    How do I exchange?

    Please use our returns portal here: LNDR Returns and follow the instructions below. 

     

  • Enter your order number, quoting ROW and the 6 digit number leaving no spaces.
  • Enter your shipping address postcode to retrieve your order details.
  • Select item(s) that you are returning, the reason for the exchange and add exchange as the return type.
  • Please advise what style / colour / size you wish to exchange to. Our customer care team will reach out to you to confirm the replacement item details if needed.
  • If the products(s) are available, LNDR will dispatch your exchange free of charge. If these are no longer available, our customer care team will contact you to find a suitable alternative.
  • Please repack your item in the reusable LNDR packaging.
  • If you have printed the label, attach to the outside of the parcel.
  • If you have chosen paperless, the courier will attach the label upon collection and leave you with a tracking number.
  • If you have any problems with the Returns portal, your order may be outside the returns window. Please contact Customer Care

     

    Address all returns and exchanges to:

    LNDR RETURNS
    31A CORSHAM ST
    LONDON
    N1 6DR

    When will I receive my refund or exchange?

    Following an inspection, please allow up to 4 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.

    Do you offer free returns?

    Returning your parcel within the UK, EU or Switzerland is free of charge.  

     

    For orders outside the UK, EU or Switzerland, you will be responsible for the cost and shipment of the returned goods. LNDR recommend you use a tracked delivery service and ensure you have proof of your dispatch. We shall not be held responsible for non-delivery of returned goods.  

    I didn't receive a delivery note in my parcel, can I return?

    We aim to minimise as much waste in our packaging as possible. If you're ready to return, please visit our dedicated Returns Portal with both printed and paperless options - Click Here.

    What if my item is incorrect/faulty?  

    It doesn't happen often, but if you do have an occasion where you have received a damaged/faulty or incorrect item please contact us at customercare@lndr-ldn.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!  

    Can I exchange an item that's on Sale?  

    We do not offer exchanges on any Sale items. If you wish to exchange a Sale item in a different size or colour, please request a return for your original order and re-purchase the item you're after.